Frequently Asked Questions about Titan Poker


Titan Poker FAQ's

From software troubleshooting assistance, to details about our ongoing promotions, check out our FAQ's to get the information you need!

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Getting Started

How do I create an account at Titan Poker?

Simply download the safe & secure Titan Poker software and follow the registration steps to create your free online poker account.

What do I get as a new player?

You will receive a host of benefits as part of the Titan Poker Welcome Package. Benefits include a 200% up to €1,500 First Deposit Bonus; 10,000 Treasures Gold Coins; 4 entries to the $2,500 New Depositors Freerolls; one entry to the monthly $10,000 Bonanza; as well as entry to daily Beginners Freerolls. Click here for full details.

How do I make a deposit?

Making a deposit is easy! Open the cashier by clicking on the 'Cashier' button at the bottom right corner of the Titan Poker software. Then, click on the 'Deposit' tab. All available payment methods will be listed on the left.

Why do I need to send documents?

Security and integrity are of the highest importance at Titan Poker. In the event that your password or login information is misplaced, we must be able to verify that you are the correct owner of the account. Additionally, certain documents are required in order to process your withdrawals as quickly and smoothly as possible. All documents can be sent to docs [at] titanpoker [dot] com, or you can speak with Support directly for more information.

I don't see any emails from Titan Poker, how can I find them?

We send you emails detailing the latest deals and hottest promotions at Titan Poker. If you are not receiving these emails, please check your spam or junk mailboxes and make sure Titan Poker is added to your safe senders list.


Bonuses & Promotions

What is the difference between Club Points and Status Points?

Status Points are accumulated while playing at cash or tournament tables. Status Points unlock Pending Bonus offers in your account. As you earn Status points, you also generate Club Points according to your VIP Level and corresponding multiplier. For example, if you are VIP Gold, you have a x1.5 multiplier. This means that for every Status Point you generate, you will also earn 1.5 Club Points. Club Points can be exchanged for cash bonuses, tournament tokens, or Treasures Gold Coins.

What is a pending bonus?

A pending bonus is a bonus received that can only be redeemed for cash as you generate Status Points by playing at cash tables and tournaments. Track the redemption rate of your pending bonuses by clicking on the ‘My Account’ >> ‘Pending Withdrawals’ in the cashier of the Titan Poker software.

What is a First Deposit Bonus?

The First Deposit Bonus is an exclusive Titan Poker offer, as part of our Welcome Package, which awards you with a 200% up to €1,500 bonus on your first deposit. For example: You make a first deposit of €50. Immediately upon deposit, €100 will be issued to your account. This €100 will be issued as a pending bonus, which can be redeemed into cash at a rate of €5 for every 400 Status Points earned. Click here to see all benefits of the Welcome Package.

What are VIP Levels?

Your VIP level determines which benefits you are eligible to receive as a part of the Titan Poker VIP Club. The more Status Points you earn by playing at cash tables and tournaments, the higher your VIP level will be, and the quicker you will generate Club Points to redeem for prizes! Click here for a detailed explanation of the entire VIP Club program, one of the most rewarding in the online poker world.

What can I do with my Club Points?

Club Points can be saved up and exchanged for cash bonuses, tournament tokens, or Treasures Gold Coins!

Am I eligible for Weekly Cash?

Yes! All players are able to claim Weekly Cash from their first day at Titan Poker. Simply click here and OPT IN to receive your Weekly Cash.

What other promotions are running at Titan Poker?

Titan Poker has non-stop, exciting action suitable for all types of players. Don't miss out! See what's happening at Titan Poker today!


My Account

What is in the Titan Poker software?

From industry leading features such as live support and Toast Notifications, to advanced customization and profile settings, Titan Poker proudly presents an online poker software platform second to none! Click here to read more about software features at Titan Poker.

I forgot my password, how can I get a new one?

You can reset your password manually by going to the main software screen, and clicking on ‘Forgot Password’. Enter your information and a new temporary password will be emailed to your registered Titan Poker email address. If you receive an error message, please support [at] titanpoker [dot] com (contact Support) with your full name and address and we will help you get back in the game.

How can I change my personal details?

If your email or mailing address have changed, then you will need to update the details of your personal account. Contact Support via chat, email or phone to be in touch with a support representative who will go through a verification process with you and update your account details.

How do I access my account information?

View your account information by clicking on the 'My Account' button at the top left corner in the software, or support [at] titanpoker [dot] com (contact Support) to verify any details that you do not see listed.

Is it possible to play Casino games with my poker account?

Yes, you can! We have a huge variety of Casino games, including table and card games such as Roulette and Blackjack as well as the newest Slot machines, Jackpots, Live Games, and Video Poker. Click on the "Casino Games" tab in the poker software and you'll find the most exciting casino action.

Can I place sports bets at Titanbet with my poker account?

Yes! Simply enter your Titan Poker username and password in the Titanbet software to enjoy Titanbet games and sports betting.

How can I make a withdrawal? Are there any restrictions?

Withdrawals can be made through the cashier in the software, accessible by clicking on the ‘Cashier’ button at the bottom right, then by clicking on the withdrawal tab. Methods through which you can make a withdrawal will be displayed on the left. After selecting your payment method, information stating whether any limits or restrictions for your withdrawal will be displayed.


Poker Games

Where can I check my hand history?

View your hand history by clicking the ‘My Account’ button at the top left corner of the software, then select either ‘Cash Table History’ or ‘Tournament History’. Make sure you select the option to 'Store Hand History Locally' from the settings menu.

How can I change the time on the software?

Set the time of the software to either your local time or the server time (default setting) by clicking on the down facing arrow in the top right corner of the software. From here you can select your preferred time.

Can I play for free?

Yes! Select ‘Cash Tables’ in the software and scroll down to ‘Play Money’, where you can join tables and play for free. That’s not all! Players who have signed up in the last 90 days can participate for free in the Beginners Freerolls, running six times every day! Click on the ‘Tournaments’ tab, then on ‘All Freerolls’, to see if you qualify for other tournaments with no buy-in.

I was disconnected during a tournament. What do I do now?

If for any reason you lose your connection while playing a tournament, the action will continue, unfortunately, without you. Your blinds and antes will be posted automatically. Log back into the software as soon as possible to continue to play. If you are unable to reconnect, you will be blinded/anted out of the tournament. If the issue persists, please support [at] titanpoker [dot] com (contact Support).

I am having connectivity issues, what should I do?

Disconnect your modem and/or restart your computer. You may want to speak with your Internet provider regarding your connectivity. If the issue persists, please support [at] titanpoker [dot] com (contact Support).

I am registered to a tournament but cannot find it. How can I see the tournaments to which I'm registered?

Click on the 'My Poker' tab at the top of the software to access the section listing your 'Registered Tournaments'. Additionally, if you want to remember to play a certain cash table, mark the tournament as one of your 'Favorites', and you will see it listed in your 'My Poker' section as well.

The chat feature on poker tables is great! Are there any rules?

You are free to chat with other players, however, all chats must be in English. Offensive and inappropriate language will not be tolerated and could result in a permanent ban from chatting.

Does Titan Poker have a code of conduct?

Yes. All players are expected to behave as good poker citizens and treat all others with respect. Specifically: Offensive, obscene, vulgar, racist, jingoist or hateful slurs will not be permitted at Titan Poker. Targeting other players to distress or embarrass them is harassment and will not be permitted. This includes creating accounts with names that are meant to defame or otherwise harass any player of Titan Poker. Titan Poker is not to be used to send any unauthorized advertising, promotional material or solicitation. Spamming will not be tolerated under any circumstances. Titan Poker respects the privacy of its members. Please do not post other people's phone numbers, addresses, or any other private information. Titan Poker is not to be used to participate in, assist, suggest or encourage any illegal activity. We reserve the right to cooperate fully with government officials in any investigation related to any content (including E-mail) transmitted at Titan Poker or the activity of any person using Titan Poker. We reserve the right to terminate any player's account, at any time.


Didn't find what you were looking for? Feel free to contact Titan Poker's Customer Support for further assistance.

Dear visitors,

Titan Poker does not accept players from your region.

Please contact our customer service team at support [at] titanpoker [dot] com for more information.

Best regards,

Titan Poker